My daughter and I went back to our favorite hotel, Homewood Suites, to play in the pool while my wife, son and mother-in-law stayed in the park. My wife encountered a woman at the security theater checkpoint named Connie. She was an older woman with dark brown hair and glasses. My wife described her as “having a grumpy face.” She was occupying the security checkpoint on the Harbor Blvd side of the park. She inquired where the child was who was supposed to be in the stroller. My wife advised her she wasn’t currently with us and that’s when the complete failure of customer service occurred. Connie decreed that she would grant my family an exception and allow park admittance without a child to accompany the stroller. My wife questioned why this was an issue. Connie then called for a “runner” to escort my wife out of the park. The “runner” was confused as to why my wife needed an escort and then simply left. Next, a “security guard” tried to explain the reason for banning strollers was to prevent theft; my wife dismissed the lame explanation. My wife was so upset, she wanted to cut our vacation short and drive back to Arizona. We decided to stay for the sake of the children, but I had to blog about this as I got nowhere with Disneyland customer service. This has been the worst Disneyland vacation we have ever been on. This wasn’t the only poor customer service situation, but was just so egregious; I had to blog about it. I’ll call Disneyland Executive Services tomorrow if I can glean the number from the internet. Otherwise, I’ll file a better business bureau complaint. Anyone know any good phone numbers to get someone who can resolve my complaint?
May 6, 2014
Happiest Place on Earth (except when it’s not)
By Mark Gardner
About Mark Gardner
Mark Gardner lives in northern Arizona with his wife, three children and a pair of spoiled dogs. Mark holds a degrees in Computer Systems and Applications and Applied Human Behavior. View all posts by Mark Gardner
This entry was posted on Tuesday, May 6th, 2014 at 17:57 and tagged with complaints, disney, Disneyland, poor customer service, security theater and posted in Family, Promos. You can follow any responses to this entry through the RSS 2.0 feed.
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